TERMS AND CONDITIONS

You may need to register an account with username and password (“Account”) with Design Together Hong Kong (operated by Together International Limited) (“DTHK”) in order to use some of the services (which includes online purchases) made available to you on this website (www.designtogether.hk) (“Website”). If you choose to register the Account with username and password with DTHK and/or proceed with payment(s) you agree to provide information about yourself and your billing information in a true, accurate, updated and complete manner. You may update your Account information by clicking on https://www.designtogether.hk/account/my-account  on this Website.

You agree to accept responsibility for all acts, activities and transactions conducted through your Account (including all online purchases via this Website (“DTHK Online Purchase”). You are also responsible for maintaining the confidentiality of your account, username and password and shall notify DTHK immediately should you suspect any unauthorized use of or access to your account. DTHK shall in no event be held liable for any acts of yours conducted through your account.

You may not authorize any other persons to use your account, username or password.

DTHK Online Purchase is only available to customers who are 18 years of age or above. Parents should consider installing appropriate parental control tools to prevent your children of underage from submitting information online without parental monitoring.

Additionally, in order to qualify for DTHK Online Purchase, you must make payment by using a valid credit card and provide personal information (i.e. email address, real name, phone number, billing information, delivery address and other requested information as required to process your DTHK Online Purchase orders) which are warranted by you to be valid and accurate.

All DTHK Online Purchase orders are subject to stock availability and Acceptance of Order (defined below). DTHK Online Purchase is intended for your own personal use and consumption only. Acts of purchasing goods or products from this Website for commercial reselling purposes are prohibited.

DTHK may refuse any purchasing order which it suspects is for commercial resale purposes. DTHK expressly reserves all rights in connection hereto.

Products shown on the Website may contain contents and descriptions that are provided directly by the publisher, manufacturer or distributor of such products. Whilst DTHK endeavours to assure that the contents and product descriptions on this Website are accurate, updated and complete to the extent possible, DTHK does not warrant that any such information and content to be error-free. DTHK has made its best efforts to enable the colours of the images of the merchandise or products displayed as accurately as possible on this Website, and DTHK does not warrant that the colour of the merchandise or products purchased will be accurately displayed by your monitor. DTHK cannot confirm the price of a product until you order. It is possible that the price for a product may increase or decrease between the time that the product is placed in the "shopping cart" and the time the purchase is actually made. Prices displayed on this Website at the time of your order will be honoured except in the case of obvious error. DTHK will have the right to cancel any order for products that have been listed with obvious error. DTHK will have this right regardless of whether the order has been confirmed or your credit card has been charged. If your credit card has already been charged for the purchase and your order is cancelled, the issuing bank of your credit card will issue a credit to your credit card account in the amount of the charge. Prices are shown on this website in Hong Kong Dollars. If your credit card account is not denominated in Hong Kong Dollars, the final price charged in your currency will be calculated by your issuing bank in accordance with the applicable exchange rate on the day your card issuer.

Purchases made using our payment options are subject to the providers terms and conditions.

You must make payment by using Paypal. If your request for payment via Paypal is refused or delayed for process for whatever reason(s), DTHK shall not be held liable for any delay or non-delivery of your Order. You agree to pay all fees and charges incurred in connection with your purchases (including any applicable taxes) at the currency exchange rates in effect when the charges were incurred. Unless you notify DTHK of any discrepancies within thirty (30) days after you first receive notice thereof, you agree that they will be deemed accepted by you in all respects and for all purposes. If DTHK fails to receive payment through your credit card, you agree to pay all amounts due upon demand by DTHK or its authorized agents. Our system adopts adequate security measures. Your personal details and passwords are encrypted and such details will be securely stored on our systems. Under no circumstances shall DTHK be held liable for any loss you may suffer should any third party procures unauthorized access to any data you provided when using our services. Unless expressly set forth on the Website, DTHK does not accept any other payment form. If DTHK offers or accepts any other form of payment, you hereby agree to all restrictions, terms and conditions associated with such other form of payment.

Paypal Terms and Conditions.

All transactions conducted by or with DTHK are made in Hong Kong Dollars. If your credit card is not denominated in Hong Kong Dollars, the final price charged in your currency will be converted at the exchange rate determined by your credit card issuing bank in accordance with the applicable exchange rate on the day your credit card issuing bank processes the transaction.

Once you have entered your valid personal and payment details and placed your order to purchase (i.e. offer to purchase) item(s) on this Website (“Order”), an email will be sent to the e-mail address you provided to DTHK confirming the receipt of your Order. Such e-mail does not constitute an acceptance of your Order. Acceptance of your Order is only made by DTHK when an e-mail is sent to the e-mail address you provide to DTHK confirming acceptance of your Order and its dispatch details (“Acceptance of Order”). You cannot cancel your Order if the Acceptance of Order reaches the email address you provide with DTHK, before which you can still contact DTHK to arrange for the cancellation of the Order. DTHK reserves the right to reject your Order for any reason at its sole discretion.

Currently DTHK can deliver to commercial or residential addresses within Hong Kong SAR (excluding Discovery Bay, Ma Wan, Hong Kong International Airport and all outlying islands). Delivery service is not applicable to locations that cannot be directly accessed by courier trucks.

DTHK offers free local delivery for Orders upon any purchase of products on the Website provided that the delivery address you provide with DTHK is a commercial or residential address located within Hong Kong SAR (excluding Discovery Bay, Ma Wan, Hong Kong International Airport and all outlying islands).

DTHK will not be responsible for any damage or loss caused when Orders are left at the door or at the security/management office upon customer's request.

DTHK reserves the right to refuse delivery services and require you to collect your Order at our physical store.

We do not offer international shipping.

Timescales

When your Order is accepted by DTHK pursuant to Clause 7 above, DTHK will provide you with an estimated time for the delivery or dispatch of your Order but without any guarantee.

Local Delivery– estimated delivery within 15 workings days from the date of your receipt of the Acceptance of Order.

Some products may be subject to special delivery arrangements or dispatch times. This information will be indicated on the relevant product‘s detail page.

The delivery of the Order will be processed by third party carriers and DTHK does not guarantee the accuracy of the expected date of delivery. Delays are occasionally inevitable due to unforeseen factors or events outside the control of DTHK, for example, travel or transportation disruption. DTHK shall not be liable for any delay or failure to deliver your Order within the estimated timescales.

Your Order will be delivered and insured by third party courier(s) pursuant to a separate delivery contract. Risk of loss and title the products shall pass to you immediately upon our delivery to or collection by the courier appointed by DTHK. You agree to accept all potential risks (including losses and damages) of your Order from that time onwards.

How to apply for an exchange?

Once the Acceptance of Order is delivered to the email address you provide to DTHK, the products purchased cannot be exchanged. However, a product found to be damaged or defective on delivery is eligible for exchange in accordance with the below.

(a) To make a request for exchange, you must, within 10 days of receipt of your Order, send by email to info@designtogether.hk a photo or video clearly showing the damage or defect affecting the product. DTHK has complete discretion as to whether a given product is eligible for exchange. Product will only be eligible for exchange if returned in original packaging. Certain designated products are not eligible for exchange, this will be so stated when you place your Order.

(b) DTHK will reply to your email with confirmation of whether the product is eligible for exchange and if eligible, with instructions on how to return the product to us. If eligible for exchange, DTHK will pay for the cost of returning the damaged or defective product or arrange for collection of the damaged or defective product from your delivery address at no cost to you. Returned item(s) deemed eligible for exchange will only be replaced with a new item of the same product. If the product is out of stock, a refund will be effected by crediting your account via your original payment method. Such refund can take up to 30 working days to show on your account due to varying processing times between payment providers.

(c) DTHK will endeavor to effect the exchange or refund within 30 working days upon receipt of the product.

(d) Goods must be unused, unopened and in the same condition as you received it. Please include the followings: the original packaging, tags, certificates, manufacture warranty card, instructions, gifts and all other accessories etc. The packaging must be undamaged with tags intact and attached to the item. Returns that do not meet our policy will not be accepted and will be sent back to the customer.

(e) Coupon used at the purchase cannot be refunded or re-issued.

(f) Exchange can only be effected once for each Order.

(g) Any opened, used or products damaged by customer will be not eligible for exchange (or, where applicable, refund).

For any complaints, please email our Customer Care Team at info@designtogether.hk

The Website and the Content are provided on an “as is” and “as-available” basis without warranties of any kind, whether express or implied (except only as may be implied by applicable law). DTHK does not guarantee that usage of this Website for DTHK Online Purchase or the server(s) that provide the same are error-free. Users are recommended to download or use appropriate and updated software(s) (including anti-virus software(s)) when browsing or using the functions of this Website. DTHK, ITS HOLDING COMPANIES, SUBSIDIARIES, ASSOCIATES, AFFILIATES OR THEIR RESPECTIVE DIRECTORS, SHAREHOLDERS, OFFICERS, EMPLOYEES AND AGENTS SHALL NOT BE LIABLE TO ANY USERS OF THIS WEBSITE (OR ANY PART THEREOF) FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR EXEMPLARY DAMAGES (INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS) ARISING OUT OF THE USE OR INABILITY TO USE THIS WEBSITE (OR ANY PART THEREOF), WHETHER IN CONTRACT, TORT OR OTHERWISE, EVEN IF DTHK HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBLITY OF SUCH DAMAGES OR LOSSES. IN NO EVENT SHALL THE TOTAL LIABLITY OF DTHK, ITS HOLDING COMPANIES, SUBSIDIARIES, ASSOCIATES, AFFILIATES OR THEIR RESPECTIVE DIRECTORS, SHAREHOLDERS, OFFICERS, EMPLOYEES AND AGENTS EXCEED THE AMOUNT YOU PAID TO DTHK IN CONNECTION WITH THE APPLICABLE EVENT, PROMOTION OR PURCHASE.

Please read all information, warranties or warnings provided by the manufacturer owner or seller of the products on or in the product packaging and labels before using any product purchased from DTHK or on this Website. DTHK shall not be liable for the accuracy, fitness for a particular purpose or quality of such products or reliability of any information provided by any manufacturer owner or seller of such products and it is your responsibility to evaluate such information. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAWS, DTHK DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS OF GOODS AND SERVICES FOR A PARTICULAR PURPOSE. YOU EXPRESSLY AGREE THAT YOUR USE OF OUR SERVICES IS AT YOUR SOLE RISK.

DTHK shall not be held liable for failure to meet any of its obligations which is caused by or results from factors or circumstances beyond its reasonable control (including but not limited to adverse weather, labour disputes, law, judgment, order, embargo, interruption or failure of transportation or utility services, etc.).

Please also review the following terms and conditions, to understand the practice of DTHK with respect to usage and handling of user information: PERSONAL INFORMATION COLLECTION STATEMENT: https://www.momastore.hk/personal-information-collection-statement DTHK reserves the right to revise, amend, change and alter these Terms and Conditions at any time without prior notice. Users are advised to check back from time to time for any update or changes to these Terms and Conditions.

These Terms and Conditions of E-SHOPPING are governed by the laws of Hong Kong SAR and in case of disputes, the parties shall submit to the non-exclusive jurisdiction of the courts of Hong Kong SAR